Do you have questions about CBD?
Do you have any questions about CBD, our products, shipping, delivery and our online shop? You can find out everything you want to know in our FAQs and our CBDictionary.
Yes, as long as you haven't received an email from us that your order has been processed, you can simply write to us and we will cancel your order. If you have already received your order or it has already been shipped, you must fill out a return slip and send the products back to us, preferably in the original packaging. As soon as we have checked the return and everything is in order, you will receive your refund.
Yes, you will receive an email from us containing a tracking link. So you can track your order live anytime, anywhere.
As a rule, you will receive your invoice from us by e-mail immediately after payment has been completed. If this is not the case, contact us using the contact form in the shop or via our email firstname.lastname@example.org .
As a rule, the shipping time within Germany is 2-4 working days. Within the EU, the usual shipping time is 4-10 working days. However, this information is not guaranteed and in rare cases there could be delays, for example due to an overload of our shipping service provider.
-The delivery costs within Germany are € 3.90.
From a purchase value of € 40.00, we do not charge our customers shipping costs within Germany.
-The delivery costs to Switzerland are € 14.90.
From a purchase value of € 100.00, we, our customers in Switzerland, do not charge any shipping costs.
-The delivery costs to Belgium, Denmark, Finland, France, Croatia, Luxembourg, Monaco, Netherlands, Austria, Poland, Sweden, Slovenia and the Czech Republic are € 9.50.
From a purchase value of € 80.00, we do not charge our customers shipping costs in corresponding countries.
-The delivery costs to Bulgaria, Estonia, Greece, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Spain and Hungary are € 11.00.
From a purchase value of € 85.00, we do not charge our customers shipping costs in corresponding countries.
We have partners all over Germany who sell our products. You will find a list of the respective shops under the Partner tab in the menu bar. There you can also 'search for a specific address!
What payment options are there:
Prepayment: Immediately after receipt of your order you will receive an e-mail with our bank details. The goods will be shipped after the money has been credited to our account. As a rule, it takes 1 bank working day for SEPA transfers via online banking until we receive your payment. For SEPA transfers using a transfer slip, it takes up to 2 bank working days. If you need more than 7 days for the payment, let us know by phone or email.
To pay with Sofortüberweisung, you will be forwarded directly to the website of the payment service provider sofortüberweisung.de via a secure connection (SSL) after completing the order. Please have your sort code, your online banking access data (login and password/PIN) and a valid TAN (TAN list/iTAN/mTAN/smartTAN) ready. Your advantages: immediate dispatch of the goods, automatic debit from your online bank account, highest security standards, no additional registration. With giropay, you can pay quickly and conveniently by online transfer - in compliance with the highest security standards giropay is an online payment method that is offered by over 1,500 banks and savings banks. Based on online banking with PIN and TAN, it enables simple, fast and secure payment by online transfer - directly from the Händler_xy site. All you need is a current account registered for online banking at a participating bank or savings bank. The use of giropay is basically free for you as a buyer!
paydirekt is the online payment method of German banks and savings banks. If you have selected paydirekt as the payment method, all you have to do at the end of the ordering process is log in to paydirekt with your paydirekt user name and password and confirm the purchase. The amount is then deducted directly from your checking account and the goods can be dispatched by us on the same working day if they can be delivered immediately. All information about this payment method is available at www.paydirekt.de.
Credit Card:Visa,American Express,Mastercard
Payment can be made with Visa, MasterCard or American Express via the payment service provider VivaWallet. Your credit card details are processed via a secure connection (SSL). Please note that additional authentication is required when paying with Visa or MasterCard: the so-called 3D Secure procedure Verified by Visa or MasterCard SecureCode. Depending on the bank, an additional password is required or requested to ensure that the credit card owner is informed about the payment.
If there are problems paying for your order, please contact us by e-mail or call us and let us know your desired payment method.
In the case of immediate transfer or credit card, we receive the payment within a few minutes. If you pay in advance, we will ship your order as soon as the transfer has been credited to our account.
Cannabidiol (CBD) is a component of female hemp and belongs to the group of non-psychoactive cannabinoids. In Germany, as in most other countries in and outside of Europe, CBD is not subject to the Narcotics Act. So it is legal to buy. The active ingredient obtained from the female hemp plant is usually administered as an oil.
Hemp is a raw material from Asia that is more than 5000 years old and is still being researched to this day. CBD and THC are just two of over 150 cannabinoids found in this hemp plant. The proven healing potential is gaining more and more recognition in medicine, which also improves the reputation of the cannabis plant in society. Humans naturally produce their own cannabinoids, the so-called endocannabinoids. This system maintains physical and mental health in our body. As a cannabinoid, CBD can dock in the body via this endo-cannabinoid system and not only contribute positively to health and well-being in the case of illness.
Unlike THC, CBD does not have an intoxicating effect. Under certain conditions, the sale and consumption of CBD products is legal in Germany. An important requirement for this is that the THC content of the product does not exceed the limit of 0.2%. We guarantee this in all our products!
No, CBD does not get you high. Unlike THC (tetrahydrocannabinol), CBD (cannabidiol) is NOT PSYCHOACTIVE. CBD is therefore available to everyone legally. It does not induce intoxication and has no influence on the behavior of the user. CBD is taken for its relaxing and health-promoting effects.
Relaxation with CBD Many users use CBD because of its relaxing properties, which can help the CBD "wind down" in the evening and also help with falling asleep - but gently and without any lethargy.
Painkilling effect The substance also promises an analgesic and anti-inflammatory effect, which makes the CBD suitable for targeted use - similar to a painkiller. Many other effects, some of which are even backed up by studies, complete the wide range of applications.
Cannabidiol is generally not detectable by a drug test. Whether it's CBD oil, CBD flowers or CBD extracts: If you consume pure CBD, you don't have to worry about an inspection. Even with CBD products with 0.2% THC content, the drug test usually remains negative - with larger quantities, however, the THC can be detected up to three weeks after consumption.
The CBD market is booming, but what is behind it? On the one hand, CBD has become so popular because it is a legal and over-the-counter product in Germany and therefore an alternative to street weed. For many people looking for pain-relieving and calming substances, CBD does the trick. Added to this are the numerous possible uses and forms that CBD offers.
Since the state of research is not yet far enough to say with a clear conscience that pregnant women can consume CBD, we advise against it for the time being.
In order to buy and consume CBD, you have to be at least 18 years old in Germany.
A resounding yes, as long as there wasn't excessive consumption (ie five joints in ten minutes). Since our CBD is legal and freely available and does not make you high or addicted, you can safely drive the car despite consumption!
The majority of our products, which we obtain directly from Switzerland, are characterized by their indoor cultivation and are therefore of a very high quality. We also deliver our products in self-designed and designed baggies, which increase the anticipation of smoking. All of our buds come with a moisture boost in their baggies so we can offer you the highest quality product.