FAQ

Q: Where can I find my order?

You can find your orders in your account. You can access your account via the menu bar. To view your orders, you must be logged in.

Only Grams

Answer questions

Feel free to ask us your questions at any time using support@only-grams.de Mail, or using the text button on the left.

How do I reach support?

The best way to reach support is to email address support@only-grams.de oder using the chat function in the store. Office hours are Monday to Friday 10:00 a.m. - 6:00 p.m. We will try to respond as quickly as possible.

Where can I find my order?

You can find your orders in your account.You can access your account via the menu bar. To view your orders, you must be logged in.

How can I cancel my order?

You can cancel your order as long as it has not yet been shipped. To cancel, please send us an email to support@only-grams.dewith the order number and order.

Are international orders also accepted?

We also sell and ship abroad. If you have any problems with check-out, shipping or payment, please do not hesitate to contact us. support@only-grams.de

Office hours are Monday to Friday 10:00 a.m. - 6:00 p.m. We try to respond as quickly as possible.